GovDelivery Help Page

Help

E-mail the staff for technical help: HELP

Frequently Asked Questions

General

  1. What is GovDelivery?
  2. Will it cost me anything to sign up/subscribe ?

Process

  1. What is a User Profile and why do I need to create one?
  2. How will I receive the updates?
  3. How can I request updates for content not offered here?
  4. Do I need any special software to sign-up or subscribe and/or receive documents?

Security

  1. How will my information be used?

Troubleshooting

  1. I received a PDF file as part of an update message and it opens a blank window. Why?
  2. My e-mail address is changing; can I receive updates at my new address?
  3. Why don't the links work in any of the e-mail bulletins that I receive?
  4. I forgot my password. How can I reset it?


General

Q: What is GovDelivery?
A: GovDelivery E-mail Subscription Management is the world's leading e-mail subscription management system designed specifically for the public sector. It empowers organizations to provide citizens with better service and access to relevant information by proactively delivering new information through e-mail and wireless alerts. 

If you have a specific question or suggestion for this site or service, you may e-mail us at support.

Q: Will it cost me anything to sign up/subscribe?
A: No.  The subscription service is a free offering.

Process

Q: What is a User Profile and why do I need to create one?
A:A User Profile contains the information necessary to send you the information you request. It consists of your e-mail address and an optional password, and is required if you want to subscribe to content updates by e-mail. A User Profile is not necessary to browse content or to view information on the website.

Q: How will I receive the updates?
A: If you subscribe to a particular piece of website content you will receive an e-mail when that content is updated. The e-mail may contain new site information, or more frequently it contains a link back to the web page/content you subscribed to.

Q: How can I request updates for content not offered here?
A: Send a request to support. Make sure you specify the content, including URL, and a complete title or description for the content.

Q: Do I need any special software to sign-up or subscribe and/or receive updates?
A: Updates will be delivered via e-mail, so a valid e-mail address is a requirement. Most updates also include a link to a web page, so a web browser is also recommended.

Security

Q: How will my information be used?
A: Your information will be used strictly to keep a record of your subscriptions, and to deliver your updates on requested web content.

Troubleshooting

Q: I received a PDF file as part of an update message and it opens a blank window. Why?
A: There are many potential causes for this behavior. One possible remedy is to uninstall Adobe Acrobat/Reader and then reinstall the latest version, even if your software is completely up to date. You can download that here.

If you use Internet Explorer, you may find an explanation here.

Q: My e-mail address is changing; can I receive updates at my new address?
A: You can modify your User Profile to change your e-mail address at any time.  From any previous e-mail, look for the link to User Profile, which will open a new browser with your profile.  You’ll need to log in, and provide your password (if you previously selected on).  Be sure to save any changes you make to your profile, and look for a confirmation message when you are finished.

Q: Why don't the links work in any of the e-mail bulletins that I receive?
A: There are several possible reasons for this, depending on your software and email settings.

OSX Mail and the Safari browser:

  1. When OS X has little active memory available to it, links that are coded to open in new windows may fail to do so. First, close any other running programs and then click on the link. If this does not work, you might try to reboot your system (to free up even more memory) before trying again.
  2. There is a rare defect in OS X Mail (versions 10.2.5 and above) that causes links to fail to open in a new window. As all of the links in the e-mail bulletins are coded this way, you may have difficulty in getting any of them to work. At the present time there is no workaround solution to this problem other than for us to provide you with a direct link to the update or to subscribe using an online HTML email service, such as Yahoo or Hotmail.

Outlook 2001 for OSX:

  1. Outlook 2001 for OS X converts all HTML formatted e-mails into Rich Text Format. This removes all embedded links from the e-mail, rendering them useless. You will see the links still underlined and set off by a different color, but they will not function. The solution here is as above, we can provide you with a direct link at your request or you can sign up via an online HTML email service.

If you receive links in text format, on occasion the link will become corrupted and display embedded HTML code. If the visible URL includes the & string, the link may fail to function. Try changing each & to a single & and then copy the resulting URL into your browser’s address bar. This should work.

If none of these suggestions addresses your situation, please send an email to support@govdelivery.com.

Q: I forgot my password. How can I reset it?
A: If you are presented with a password entry page (as seen below), use the Forgot your password? Section to have a reset e-mail sent to your address. The e-mail will contain a link allowing you to set a new password. Retry your process after setting a new password.

Password Entry Screen